Water Damage Restoration

In the case of water damage it’s really important to act fast to avoid further damage to your property and items. If you leave standing water and moisture in a property it creates the perfect environment for mold and bacteria to cultivate, which can then cause more damage to a property and even health issues for you and your loved ones or your you staff.

In order to restore a property after water damage there are several steps that need to be completed, depending on the severity of the damage you may also need to be looking at reconstruction services. You’ll also need to look at insurance and also possibly applying for a government grant, all of this easily gets too much for someone who has just been through a traumatic experience.

That’s why the team here at ServiceMaster Restoration by Timeless are ready at hand 24/7 to help you with any questions and also assist with the water damage restoration, insurance claims and grant applications.

What causes water damage?

Water damage happens for a variety of reasons, including:

  • Plumbing leaks
  • Burst or broken pipes & hoses
  • A clogged toilet
  • Moisture behind walls
  • A leaking roof
  • Foundation cracks

Whatever the cause, fast mitigation is key to restoration, and this is where ServiceMaster excels.

ServiceMaster by Timeless arrives onsite quickly, 24 hours a day, 7 days a week, 365 days a year. With our rapid response teams, your floors, walls and personal property can often be restored.

What to do if you’re in the middle of a loss

  • Water and bacteria-growth damages can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached.
  • Do not attempt to start removing wall-to-wall carpet without a professional.
  • Lift draperies from the floor, loop through a coat hanger and hang them on a drapery rod.
  • Wipe furniture, prop up wet cushions to dry and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Pack books tightly on shelves until a restoration pro can begin specialized drying.
  • Open drawers, closets and cabinets to enhance drying.

What not to do

  • Never enter a room with standing water until electricity has been turned off!
  • Never use a regular household vacuum to remove water.
  • Never lift tacked-down carpet without professional help.
  • Never use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.
  • Do not remove books from shelves.

Our Water Damage Restoration Process


Our professional team of water damage restoration experts will carry out an inspection and assess the damage caused. We will then be able to define the level of the water damage and establish the best way to proceed with the restoration work.

Water Removal
Now that we’ve assessed the damage we may need to remove large amounts of water this involves the use of pumps and vacuums to remove the water. This needs to take place as soon as possible to prevent the growth of bacteria and mold and is one of the very first steps of action during restoration.

Once all the standing water and surfaces that have absorbed water in the property have been vacuumed the process of dehumidifying and drying the contents needs to begin. This step can take several weeks if the damage is severe and is also dependent on the size of the property, the larger the property or more items to dry, the longer the process will take.


Now any personal items that were in the property when the water damage occurred, along with any furniture, need to be scrubbed and sanitized to prevent bacteria and mold growth. The use of air scrubbers may be necessary to remove particles and moisture from the air to ensure a healthy and breathable environment ready for your return.

This is the most time consuming process usually in process. Materials such as insulation may have to be replaced and sometimes whole walls may need rebuilding. There is a risk of exposure to substances such as asbestos during this stage, especially in older homes, so care is needed to ensure no health risks are causing issues to our staff or left behind for your staff, family and friends.

When it comes to identifying the damage and level of restoration that will need to take place, we usually categorize them into three different levels (in order of least severe to most):

1. Damage that just involves part of one room and a small amount of moisture has been absorbed
2. An entire room is affected and there is damage to walls and/or carpets
3. The damage will have absorbed into the walls and saturated most of the area and some water may have come through the ceiling.

The final level of restoration is the worst classification of damage and requires special techniques due to the materials damaged being the likes of stone, hardwood or concrete.

If you’ve experienced water damage, make sure to get in touch with the team here at ServiceMaster Restoration by Timeless to act fast and minimize the impact of your water damage. Either give us a call or get in touch online to see how are water damage technicians can help.

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